All fonts used in your image must be converted to vector objects prior to being supplied. It is most likely that you have used a specialty font for your image and that we do not have it available to us. Converting your fonts to vector objects removes the need for us to have the specific font used to print your image.Ensure that you save this converted file separately as you will not be able to edit the text afterwards.If you are unsure how to convert your fonts to vector objects it is advised that you seek the services of a professional graphic designer to help you prepare your image.